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Purchasing Terms & Conditions

Delivery & Shipping​

Physical copies of the Calendar will be printed and shipped from the UK using Royal Mail. The target shipping date for all physical calendars is December 1, 2023. Please be aware that due to sanctions there are a number of countries we are currently unable to ship to.

For US addresses, the Calendars are shipped around middle of November in bulk to our US mod who then re-ships within the US. The bulk package usually arrives to our US mod within 2 weeks. Once they are re-shipped — our goal is to do this within 3-5 Business Days (defined as calendar days not including Saturday, Sunday, US Federal Holidays, or UK bank holidays) — packages inside the US usually arrive within 3-5 Business Days; packages to US territories or APOs do take longer.

Based on standard last shipping dates we would expect the physical copies of the Calendar to be with everyone before Christmas. However, this is not guaranteed. We cannot offer refunds based on late arrival. (Please see Returns & Refunds for more information.)

For general shipping updates, please follow us on social media!

Digital copies of the Calendar will be available to download from itch.io on December 16, 2023.

Printing at Home​

We welcome purchasers to print at home or at local printers! Please note that our Calendar pages are A4 (210 x 297 mm) which may not be standard sizing, particularly in the US and Canada.

If printing at home, please test a single page first to ensure your printer is suitably scaled.

Fees​

Free untracked worldwide shipping is included in all orders of the Physical Calendar and Merch Bundle. As with all internationally shipped products, there may be additional customs costs or taxes.

Dragon Age Annual is not liable for these costs. Please consider any additional potential local costs as part of your purchase price for affordability.

Paypal takes a small merchant fee for each transaction (up to 3.6% + 0.30 USD, for more details see Paypal's UK Merchant Fees).

Ownership & Rights​

Purchasers of our calendar may display for personal use. Any attempt to further distribute the calendar is not permitted. Our contributors retain sole rights to the works contained within.

Dragon Age is owned by BioWare and EA. Our project is 100% unofficial and not-for-profit.

Returns & Refunds​

Returns will only be accepted through PayPal and only prior to product shipment. If a refund is requested, we will refund the amount of the purchase minus any Paypal fees incurred by us.

We do not offer refunds based on "late arrival" of your purchase.

Signed Calendars purchased via Tiltify auction are non-refundable and non-returnable.

Cancellation​

We reserve the right to cancel your purchase of a Calendar or Merch Bundle. Reasons for cancellation may include:

  • failure to provide a valid shipping address.

    If we have not received an address via itch.io or the address provided cannot be validated, we will contact you using the email from your order. If we have not received a valid address after 5 Business Days from the day we send the email, your order will be cancelled and a full refund (minus Paypal fees) will be provided.

  • notification you have filed a Paypal or other fraud claim.

    If we receive notification you have filed a Paypal or other fraud claim on your purchase prior to shipping, you will not be entitled to receive the Calendar or Merch package you purchased. Should we be notified you have processed a claim after shipping, you may not be entitled to purchase from us in the future and we may choose to cancel any future orders.

The above reasons are not exhaustive. Should we exercise the right to cancel your order, you will be notified via the email provided in your itch.io purchase.